Product Ownership
Supports digital product strategy, user engagement, and content delivery for a growing Catholic prayer and audio platform approaching one million lifetime installs.
Professional Profile
Steady leadership. Clear priorities. Strong execution.
John serves as Product Owner for the Amen prayer app, which is nearing one million lifetime installs, and for The Augustine Institute audio programming, including podcasts and audio dramas. This work brings his product, customer, and operating experience into a mission-driven organization aligned with his Catholic faith.
Based in St. Louis, John has led global customer and professional services teams, managed significant recurring-revenue portfolios, and supported operations across more than 28,000 retail, restaurant, and hospitality locations.
John’s early career in retail operations, corporate security, and investigations continues to shape a hands-on leadership style grounded in practical judgment, clear priorities, and follow-through.
Professional Highlights
Leadership in product, customer experience, and execution.
John brings senior leadership experience in strategic accounts, customer success, service delivery, and operations, along with hands-on product ownership.
Customer and Organizational Leadership
Led a global team of 25+ supporting 70 high-value accounts representing $101 million in annual recurring revenue, with responsibility for adoption, retention, service performance, and executive relationships.
Enterprise Account and Service Leadership
Served as the senior leader for the company’s largest national retail account, spanning 8,000 sites, while leading teams supporting other top national accounts across more than 28,000 retail, restaurant, and hospitality endpoints.
Merger Integration and Execution
During the Express Scripts–Medco merger, led the tactical strategy and execution to integrate fraud, waste and abuse (FWA) and retail pharmacy audit workflows for a 200+ person business unit.
Growth and Customer Value
Delivered more than $6 million in ARR expansion and $15 million in realized customer savings during his tenure leading global strategic accounts at Baxter Planning.
Contact
Start a professional conversation.
For professional inquiries, board advisory positions, or consulting opportunities, feel free to reach out.
Personal
Grounded in faith, family, and lifelong curiosity.
Outside of work, John’s interests include aviation, amateur radio, technology, parish life, and practical problem-solving.